Order operations for manufacturers

An order is a promise.
Carry it through.

Docquet handles the operational work between an incoming customer order and your ERP — reading the order, matching customer and product data, checking for exceptions, and bringing people in only when a decision is needed.

Docquet starts with order intake and processing. The direction is to carry the order further through fulfilment, logistics, invoicing and payment.

ORDER RECEIVEDSOURCE: WHATSAPP / EMAIL
CUSTOMERBakkerij De Vries
50 × White Bread Mix 25kgCustomer reference: BM-WIT-25
01Customer recognisedMatched
02Product recognisedMatched
03ERP data checkedReady
!
EXCEPTIONCustomer reference differs from ERP description.
NEXT DECISIONReview order
Review

The operational problem

After the order arrives,
the real work starts.

A customer sends a PO, email or message. Before production can move, someone still has to interpret it, check the details, match the customer and products, resolve exceptions and get everything correctly into the ERP.

01Order arrivesPO, PDF or message
→
02InterpretRead the request
→
03MatchCustomer and SKU
→
04CheckERP data and gaps
→
05ResolveHuman judgment
→
06ERPReviewable order

That work scales with people. Docquet is designed to make it scale with software.

Product today

From incoming order
to reviewable ERP order.

01

Receive

Email, PDF or WhatsApp order enters Docquet.

02

Understand

Doc extracts quantities, customer references, SKUs and delivery information.

03

Match

Customer and product data are matched against ERP data.

04

Review exceptions

Only ambiguity, missing information or mismatches require attention.

05

Execute

After explicit approval, the order is written or prepared in the ERP.

Human in the loop

People should make decisions.
Not rekey orders.

Docquet handles repeatable operational work and escalates exceptions with context. Your team sees what happened, what is uncertain, what data Docquet used and which decision is required.

COMMERCIAL REVIEW

Customer reference differs from ERP description.

Docquet found a likely match, but the reference needs a human check before the order moves on.

Source
Customer email
ERP match
98% confidence

The direction

The order doesn't stop
at the ERP.

Today, Docquet handles the first operational steps. The direction is to carry the order all the way through the work it triggers.

01Intake
02Processing
03Fulfilment
04Logistics
05Invoicing
06Payment
Current focus Intake + Processing Next: fulfilment and logistics workflows

Integrations

Docquet works around your operations.
Not the other way around.

Docquet integrates with the systems that already hold operational truth.

Exact OnlinePrimary ERP integration today
EmailOrder intake channel
WhatsAppOrder intake and team interaction

Additional ERP integrations follow real customer workflows and pilot requirements.

Who Docquet is for

Built for companies
that have to make things.

Docquet is designed for B2B manufacturers where one customer order can trigger planning, purchasing, production, fulfilment and internal coordination.

Good fit signals

Physical products
Recurring B2B orders
Multiple SKUs or customer references
Operational steps after order receipt
Growing volume without proportional back-office headcount

Start with the workflow

Let's look at how
your orders move.

We start with a short discovery call to understand how orders enter your business, where people spend time, and whether Docquet could remove meaningful operational work.

Book a discovery call